Reza Aghae; Milad Aghaei; Asghar Aghaei
Abstract
In today’s competitive environment, manufacturing and service organizations are constantly following the improvement of their product and service quality. Hence, the information systems are considered as the effective key factors in achieving competitive advantage by these organizations. ...
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In today’s competitive environment, manufacturing and service organizations are constantly following the improvement of their product and service quality. Hence, the information systems are considered as the effective key factors in achieving competitive advantage by these organizations. This is a descriptive-survey type research in which key and effective factors on MIS in MAPNA Company are identified using literature review, fuzzy Delphi method, and DEMATEL technique. The results show that top management support, aligning strategic information systems and organizational strategies, business process and management redesign, quality of input data, recruitment, retention and development of skilled manpower in the field of information systems, data and information security, internet security, reliability of software packages are the key and effective factors on MIS in MAPNA Company. Also, top management support is the most effective and the reliability of software packages is the most impressible factors as well.
